How to cancel your plan

There is no contract and no cancellation fee, and you do not have to call anyone. If you bought Insurance Verification on its own, you can end the plan yourself from the dashboard whenever you want.

Cancel it

1. Open Billing, or Settings › Plan & billing.
2. Find your plan at the top of the page and choose Cancel plan.
3. Confirm. That is the whole thing.

What you are charged

• If you are still inside a trial, nothing is charged. The plan ends right away and the card on file is never used.
• If you are on a paid month, that month runs to the end of the period you already paid for. You keep running checks until then. One final charge covers the checks you ran in that last month, and nothing renews after it.

Your next charge date is printed on the Billing page, so you can always see exactly what is still to come.

Changed your mind

Once you cancel, the plan card shows Ends with a Keep my plan button next to it. Press that any time before the end date and nothing changes: the plan carries on and no cancellation happens.

What happens to your records

When the period ends, access closes. The dashboard and the API stop letting you in, and you land on an account-closed page instead.

Your verification records are kept. If you want them deleted, ask from that account-closed page or email privacy@valiansystems.com: we acknowledge the request within 5 business days and delete within 30 days.