Billing & credits

Fund your wallet and Valian matches your first $1,000. Keep that credit by finishing three simple things in your first 30 days — training, three check-ins, and a referral or review.

4 min read · Beginner

Valian bills for what you actually use. Every billable action Amy takes is recorded the moment it happens, and your invoice is built straight from those records — so every charge traces back to something real.

3 min read · Beginner

A plain rate card for everything Amy does: $1.50 per talk minute, $0.25 per text or email, $5.00 per insurance check, and $10 a month for your number. No seats, no minimums, no contract.

3 min read · Beginner

Valian runs on a prepaid wallet. You load a balance, usage draws it down, and auto-reload tops it up so the phones never stop. If it ever empties, auto-pause protects you — and nothing is lost.

3 min read · Beginner

Fund your wallet by bank transfer (ACH) or card. We recommend ACH — it's the lowest-cost way to pay. Here's how to add a method, what the processing fee is, and what happens if a transfer is returned.

3 min read · Beginner

Your invoice is a plain, itemized statement of what your practice used. Here's where to find it, what each part means, and how to trace any line back to the real calls, texts, and checks behind it.

3 min read · Beginner