How is my usage metered and invoiced?

Valian doesn't charge a flat monthly fee or a per-seat license. You pay for what Amy actually does for your practice, and nothing more. Every billable action is recorded the instant it happens, your prepaid wallet draws down as it adds up, and your monthly invoice is built straight from those records. Because of that, every charge on your bill traces back to something real.

What counts as usage

There are five things Valian meters. Each one is a simple, published rate:

• Amy voice minutes — $1.50 per talk minute, for calls Amy answers and calls she places for you.
• Insurance verifications — $5.00 per real-time eligibility check.
• Text messages — $0.25 each, whether Amy sends the text or receives one.
• Emails — $0.25 per email Amy sends.
• Your dedicated phone number — $10.00 per month for the local line patients call.

For a full rate card and worked examples, see Understanding per-minute and per-check pricing.

How a charge gets recorded

Everything Amy does writes an entry to your activity log the moment it happens. A three-minute call, a confirmation text, a benefits check — each one is its own recorded event with a time stamp. Your invoice never invents a number: each line is just the sum of those recorded events for the billing period.

Your billing cycle

Usage is measured over a monthly cycle — for example, Jul 1 to Jul 31. On the Billing tab you'll see three helpful numbers:

• Spend this cycle — what you've used so far this month.
• Projected total — a simple estimate of where the cycle lands at your current pace.
• Runway — roughly how many more days your wallet balance covers at your recent average daily spend.

These update throughout the day, so there are never any surprises at month end.

How usage becomes an invoice

Frequently asked questions

Do I pay per user or per front-desk seat? No. There are no seats, licenses, or contracts. You can add as many team members to your account as you like at no extra cost — you only pay for the usage Amy generates.

If Amy answers a call but the caller hangs up quickly, am I charged? You're billed for the actual talk time at $1.50 per minute, so a very short call is a very small charge. You are not charged a flat fee just for the phone ringing.

Are texts billed in both directions? Yes. Each text message counts as $0.25 whether Amy sends it or a patient replies. This is the standard way messaging is metered, and every message shows in your activity log.

Where do I actually see all of this? The Billing tab. It shows your live cycle total, a daily spend view you can filter and click into, your wallet balance, and every past invoice.

What if a charge doesn't look right? Open the line to see the activity behind it. If it still doesn't add up, submit a ticket from the Help Center or email help@valiansystems.com and we'll walk through it with you.