/ 01 INFRASTRUCTURE FOR MEDICAL PRACTICES
The AI operating system
your practice runs on.
Have Valian's “Amy” work alongside your team handling:
// GOOD MORNING
Saturday, May 99:30 AM · open 8:00 AM – 5:00 PM
Kaila Chong
DONEMarcus Rivera
SEATEDPriya Patel
FillingJames Park
MISSEDLinda Davis
CANCTom Johnson
CleaningMaria Lopez
Consult// LIVE TOUR · Today
01 / 05
Hear it answer a call. Now.
Tap call. Ask Amy to book you a cleaning! She answers right away, finds an open slot, writes it into the PMS calendar, and confirms the appointment by SMS & Email. All live in real time for you!
Picks up
Every call.
No voicemail. No after-hours gaps.
Identifies
Patient matched.
Looked up in your PMS in real time.
Books
Written to PMS.
Real slot, real calendar, real write-back.
Confirms
SMS before hang-up.
Patient gets the confirmation text within 15 seconds.
Amy
Bright Horizons Dental
2:14 PM
2:14 PM
2:14 PM
2:14 PM
2:15 PM
2:15 PM
2:15 PM
What your current stack is actually costing you.
Two things are happening in parallel: you're likely paying every month for too many tools that should be answering calls, and on average practices have over 10% of inbound calls missed which cause thousands in lost revenue monthly.
ESTIMATES BELOW ARE BASED ON
LOCATION
Single-location
VISITS / MO
200
AVG APT VALUE
$200
MISSED CALL RATE
10%
/Third-party software stack
insurance verification · PMS · phone · email · forms · review management
/After-hours call service
answering service contract
/Missed-appointment leak
20 lost appts × $200 avg apt value
// TOTAL · WHAT THE STACK COSTS YOU
$6,000/mo
≈ $72,000 / year
LIVE BURN WHILE YOU READ
The $6,000/mo above is a forecast of what your practice is losing monthly based on our estimated expenses. The meter started when the page loaded.
≈ $34 / HR · $273 / DAY
$$ burned since you arrived
// JUMP TO SECTION 10 · CALCULATOR
Replace Your Current Stack.
Layer by layer.
Eight tools. One front desk. All integrated into Valian's product.
// LAYER
// TODAY
// WITH VALIAN
Phone
Phone
Voice
Comms
Comms
SMS + voice
Recall
Recall
Recall outreach
Reviews
Reviews
Reviews & feedback
Insurance
Insurance
Insurance verification
Memory
Memory
Patient memory
Never forgets & stronger than human memory
// RESULT
8+ tools in 1 amazing Valian product.
Call to confirmed appointment in under 90 seconds.
Patient calls
Inbound call from any number comes in on your business line.
Amy verifies
Identifies returning patients via memory, captures intent for new patients.
Books in PMS
Real-time slot lookup + write-back into your existing PMS.
Appointment Confirmation
Patient gets a confirmation text/email within 15 seconds of confirming appointment.
Built for practices who measure what matters.
A true AI product built for medical practices with efficiency designed at their core.
Not a chatbot, not an experiment, not a toy.
Amy is the modern practice's front-of-house operating layer.
Integrate Amy directly into your current PMS.
Connects directly into the PMS you already operate. Every call, message, and booking lands there in real time.
What Amy actually handles.
Amy is the multiplier. Your team is still the practice.
Every call answered. Even at 11 PM on a Sunday.
Amy never misses a call. She answers before the second ring, knows who’s calling, writes the booking back to your PMS while still on the phone, and can warm-transfers call to a human escalation is needed!
Amy
Bright Horizons Dental
CALLER MATCH
Kaila Chong 99.4%
Live transcript
Two-way SMS conversations with every patient.
Appointment confirmations, bi-annual reminders, follow-up logic when appointment invites are declined, new bookings, rescheduling, check-in follow-ups, and more. All handled by Amy’s SMS feature.
Tuesday at 2 works great
6 min ago
I'll complete the forms today
2 hours ago
Send me the cost estimate?
14 hours ago
Voicemail · 42 seconds
3 hours ago
Is Dr. Kim free Friday?
1 day ago
Kaila Chong
(555) 227-3344 · Delta Dental PPO
28 min ago
Amy · 27 min ago · sent
12 min ago
Amy · 11 min ago · delivered
Email inbox management in real time.
Every email read, classified, and replied to in seconds. Appointment confirmations, new bookings, rescheduling, office-related questions, and more. Total email coverage with Amy.
Tuesday at 2 works great
6 min ago
I'll complete the forms today
2 hours ago
Send me the cost estimate?
14 hours ago
Voicemail · 42 seconds
3 hours ago
Is Dr. Kim free Friday?
1 day ago
Marcus Rivera
marcus.rivera@email.com · Insurance question
Marcus Rivera
2 hours ago
Amy · Bright Horizons
Amy · replied in 38s · SPF/DKIM ✓
Amy remembers every patient. Forever.
Returning patients recognized instantly. Preferences, appointment history, and prior conversations carried across every channel, call, text, and email. Stronger than any human front desk’s memory. True AI embedded into your practice.
Memory
LiveA rolling audit trail of every action Amy takes for your practice.
Today
· May 31, 2026
6 actions
- 📞5m ago
Amy answered call from Kaila Chong
Call answered3m 47s · office hours · routed to Amy
- 💬27m ago
Amy sent SMS to Marcus Rivera
SMS sentAppointment reminder · delivered
- 📅46m ago
Amy booked appointment for Priya Patel
Appointment bookedWed Jun 4 · 2:00 PM · with Dr. Kim
- 🛡2h ago
Amy verified insurance for James Park
Insurance verifiedCigna PPO · in-network · benefits captured
- 💬4h ago
Lisa sent SMS to Robert Martinez
Staff sent SMSReminder about Tuesday pre-op · delivered
- ✅6h ago
Priya Patel confirmed by SMS reply
Appointment confirmedWed Jun 4 · 2:00 PM · Bright Horizons
Real-time PMS write-back.
Amy reads your schedules and books directly into your existing PMS, no changes needed. No calendar drift, no double-bookings, and waitlists refill cancellations within minutes. Amy is an add-on to your existing infrastructure: during onboarding, we connect to all of your existing patient records so the memory feature is aware of every historical patient.
// GOOD MORNING
Saturday, May 99:30 AM · open 8:00 AM – 5:00 PM
Kaila Chong
DONEMarcus Rivera
SEATEDPriya Patel
FillingJames Park
MISSEDLinda Davis
CANCTom Johnson
CleaningMaria Lopez
ConsultPatients checked-in before they walk-in.
The check-in SMS fires 1 hour before the visit, pre-filled from PMS records. 30 minutes out, Amy checks completion, a reminder is sent out to complete the form if it’s not done. Auto-save catches partial answers, so new patients can finish in the office without redoing the form.
Digital intake · Kaila Chong
Sent via SMS · pre-filled from PMS
Full name
Kaila Chong
prefilled
Date of birth
04 / 12 / 1986
prefilled
Phone · email
+1 ••• 4827
kaila.chong@gmail.com
Allergies / medications
None reported · last update 2024
Insurance card · OCR-parsed
Photo · 1.4 MB
Time to fill
2:47
PMS write
PatNum 8341
Front desk saved
~12 min
Real-time insurance verification for every visit.
Amy runs a real-time eligibility check before every visit. Coverage, copays, deductibles, remaining maxes, and pre-auth requirements, all captured. The estimated patient pay is computed at booking and stored on the appointment, so your front desk knows exactly what to collect before the patient sits down.
Kaila Chong
28y · DOB Jan 14, 1998 · (555) 227-3344
REAL-TIME · X12 270/271 ELIGIBILITY · verified 1.4s
Post-visit Google reviews, automatically.
Every happy patient becomes a review. Amy picks the channel, sends the ask, and follows up if needed. Your Google ratings go up. Your local SEO climbs. Your front desk stays focused on the chair.
Post-visit · Kaila Chong
Cleaning complete · 2 hours ago · positive call detected
// REVIEW REQUEST · SMS
Sent · 2 hr post-visit
Kaila · 8 min later
// GOOGLE REVIEW · LIVE
Kaila C.
today · local guide
★★★★★
Bright Horizons made it so easy to book and the appointment was fast. Dr. Patel was great. Front desk made check-in seamless.
// THIS WEEK · 7 DAYS
+42 reviews · 4.9 ★
All eight surfaces. One Amy. Live in 30 minutes.
30 minutes of your time. Amy live the same day.
Phone system transfer, PMS access, practice details, doctor info. All captured in a 30-minute walkthrough where Amy's AI speeds up the intake. Most platforms take weeks, with Amy you're live in 30 minutes.
DAY 0 · ~10 MIN
Share credentials
Phone systems, PMS, Email, and Google Business Profile. All done through our secure onboarding portal. All done with simple integrations.
DAY 0 · ~10 MIN
Provide practice info
Hours, holiday schedule, doctor bios, practice protocols, general practice information, and the appointment types you cover. Amy’s AI captures it all in a guided walkthrough.
DAY 0 · ~10 MIN
Train Amy
Scheduling rules, escalation logic, insurance plans accepted, common patient questions, and your practice’s tone.
DAY 1
Amy goes live
Voice live. Email live. Dashboard live. SMS unlocks in 2–3 weeks once carrier approval clears.
Skip the 6-week onboarding. Live in 30 minutes.
Take patient data seriously? We do.
HIPAA-compliant. Every practice.
BAA signed with your practice before launch. BAAs in place with every vendor we work with. Your patient records stay fully separate from every other practice, never mixed, never shared. Every action is logged, so we can always answer who saw what.
Every byte encrypted.
Every byte of patient data is encrypted end-to-end. Encrypted while it moves across the internet. Encrypted while it sits in our database.
100% US-hosted.
All compute. All databases. All backups. US-region only. No offshore replicas. No sub-processors outside US boundaries. Data residency contractually enforced.
Pay for what Amy uses. Nothing else.
Pricing that fits your practice. Whether you are a single chair or multi-location DSO.
Billing scales based on what you use!
Voice
$1.00
/ minute
SMS
$0.25
/ message
$0.25
/ message
Insurance verification
$1.00
/ check
Toll-free phone number
$10
/ month
Voice
$1.00
/ minute
SMS
$0.25
/ message
$0.25
/ message
Insurance verification
Real-time eligibility check
$1.00 / check
Toll-free phone number
Dedicated line for your practice
$10 / month
// HOW BILLING WORKS
01 · SET UP
Load your account
Add $100, $500, or $1,000+ of credit. This is Amy's fuel.
02 · AUTO-REFILL
Keep Amy alive
When your balance hits the reload threshold, your billing method refuels Amy automatically.
03 · NO SURPRISES
Cap your usage
Set a monthly spending ceiling. Pause auto-refill at any time.
// FORECAST · ~200 MONTHLY APPOINTMENT ESTIMATE
$1,510/mo
// FORECAST ONLY · ACTUAL USAGE VARIES
Vs the $6,000/mo from section 03 - $4,490/mo more to the practice every month
(saved on tools + recovered from missed appointments).
Live in 30 minutes.
FIRST 50 CUSTOMERS
$1,000FREE
Free Valian credit when Amy goes live. Roughly one month of free credit for an average dental practice.
Applied automatically at go-live. Complete onboarding to claim.
Questions owners ask first.
Six things every practice owner asks before signing. Direct answers. No fluff.
01
How long until Amy is live?
24 hours from sign-up. 30 minutes of your time in a guided walkthrough, Amy’s AI captures the rest. Most platforms take 6+ weeks.
02
How does Amy connect to my PMS?
Direct API integration with 75+ PMS platforms, Open Dental, Dentrix, Eaglesoft, Curve, Denticon, Cloud 9, athenahealth, and the rest. Uses your existing credentials.
03
Will Amy replace my front desk?
Amy can run the full front-desk operation if you want her to. But how you deploy her is your call. Some practices replace the whole desk. Others keep their team and use Amy as overflow, after-hours, or peak coverage. Built to give owners the option, not to force a staffing decision.
04
What if a patient asks for a real person?
Built into every call. The moment a patient asks for staff or hits a question Amy can’t handle, she warm-transfers to your team or texts them with a callback request. Before the handoff, Amy briefs whoever picks up, patient name, why they called, what’s already been resolved, so your team picks up mid-conversation, not from scratch.
05
What does Valian actually cost?
Pay only for what Amy uses. $1.00 per call minute, $0.25 per SMS, $0.25 per email, and $1.00 per real-time insurance verification. A dedicated toll-free number is $10/month. You pre-pay a wallet that auto-refills, so there are no seat fees, no monthly platform fee, and no annual contract.
06
What if I want to cancel?
Usage-based, cancel any time. The toll-free line Amy answers on is provided by Valian, and your existing practice line forwards to it while she’s running. The day you cancel, we release the forwarding so calls route straight back to your line. Recordings, transcripts, and patient memory export to standard formats on request. No lock-in.
30-minute live walkthrough.
Pick a meeting slot below or Call Amy now or Sign up!
SKIP THE CALENDAR
Call Amy directly. She answers immediately.
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