Billing & plans · 2 min read · Beginner
How to cancel
You can cancel any time in Settings. No phone call needed.
Updated Oct 5, 2026
You can cancel any time with the Cancel plan link at the bottom of Settings › Plan & billing. No phone call needed, and there's no cancellation fee. Only your office's Admin sees Plan & billing.
What you'll see
- Click Cancel plan. If the next plan down would have covered the checks you ran last month, we offer it first as a way to keep going for less. This step is skipped when you're already on the smallest plan, or when the next plan down wouldn't have covered what you actually ran last month.
- Click Continue cancelling and we offer 50% off your next month's plan charge, once. Your checks are billed as usual. This offer is available once per office every 12 months. If you've already used it, you go straight to Cancel my plan.
- Click Continue cancelling (or Cancel my plan) and your plan is cancelled.
After you cancel
You keep full access, and you can keep running checks, until the end of the month you already paid for. On that day we bill the checks you ran this month, and your plan isn't charged again. After that date your account closes.
During your trial
If you cancel during your trial, you see the same steps, with Keep my trial in place of Keep my plan. A smaller plan or the half-price month starts when your trial ends, so nothing is charged the day you pick one.
If you do cancel, nothing is charged. You keep your access until the day your trial ends. After that date your account closes.
Changed your mind before then? Keep my plan puts your trial back. We show the amount and the day your card is charged first, and you press Keep my plan to agree.
The half-price month is for the plan you are on when you take it. You can change your plan once your trial ends.
On a yearly plan
A yearly plan keeps running through the year you already paid for, with your plan's checks every month. Your checks are still billed every month until then. Nothing is refunded for the year. There's no half-price offer on a yearly plan. Instead:
- If the next plan down would have covered last month, we offer to move you to it, still billed yearly, starting when your paid year ends.
- Then we offer to keep your plan month to month, at its monthly price with no discount, starting when your paid year ends.
- To leave, click Cancel when my year ends.
Your data
Your patients and verification history stay saved after you cancel. Valian deletes them only on your practice's written request. Once your account has closed, sign in and click Ask us to delete your data. We confirm by email within 5 business days and delete everything within 30 days.
Changed your mind?
Right after you cancel, the confirmation screen has Changed your mind? Keep my plan. Click it and your plan keeps going, with nothing to set up again.
Already closed that screen? You can still keep your plan any time before your access ends. Submit a ticket from Help, pick A question about my bill, and we'll help you keep it. A cancelled trial can be kept the same way, until the day it ends.
After your access has ended, the page you see when you sign in has Come back to Valian, which emails our team.
Still need a hand?
Reach the Valian team any time at help@valiansystems.com, or open a ticket from the Help Center inside your dashboard. During onboarding, your onboarding contact is at onboarding@valiansystems.com.