Billing & credits · 1 min read · Beginner
Question about a charge
Tell us which charge looks wrong. A person on our team looks into it.
Updated Sep 23, 2026
If a charge on your account doesn't look right, tell us which one and a person on our team looks into it. This isn't an automated dispute form: a real person reads every one.
- Open Settings › Plan & billing.
- Click Question about a charge?.
- Tell us which charge and what looks wrong.
A person answers within one business day.
Good to know
This is the fastest way to get a charge looked at. You can also submit a ticket from the Help Center and pick Billing as the topic.
Still need a hand?
Reach the Valian team any time at help@valiansystems.com, or open a ticket from the Help Center inside your dashboard. During onboarding, your onboarding contact is at onboarding@valiansystems.com.