Billing & plans · 1 min read · Beginner
Question about a charge
Tell us which charge looks wrong. A person on our team looks into it.
Updated Sep 28, 2026
If a charge on your account doesn't look right, tell us which one and a person on our team looks into it. This isn't an automated dispute form: a real person reads every one.
- Open Settings › Plan & billing.
- Under Invoices, click Question about a charge?.
- Under Which charge, pick the charge. Under What is your question?, tell us what looks wrong.
- Click Send.
A person answers within one business day, by email. We also email you a copy with your request number, and your questions show under Your requests in the same form. Our receipt, statement and declined-payment emails carry a Question about a charge? button too.
Only your office's Admin sees Plan & billing. If you're a User, submit a ticket instead (see below).
Good to know
This is the fastest way to get a charge looked at. You can also submit a ticket from the Help Center and pick A question about my bill as the topic.
Still need a hand?
Reach the Valian team any time at help@valiansystems.com, or open a ticket from the Help Center inside your dashboard. During onboarding, your onboarding contact is at onboarding@valiansystems.com.