What happens at your limit

Every plan has a hard cap on how many checks your office can run every month. The cap counts the same checks we bill: found checks, and not-found checks where a required box was left blank. Checks that cost $0 (a not-found check with every required box filled in, or a check the carrier couldn't answer) never count against your cap.

At 80%

You get a heads-up at 80% of your plan's checks, on the Verification page and on Settings › Plan & billing, plus one email. Nothing stops working yet. The banner's button, Upgrade plan, takes you straight to a bigger plan if you want more room before the month ends.

At 100%

At your limit, checks stop for the rest of the month, and we send one email. Running a check shows an upgrade pop-up instead of a result. Move up a plan and your new limit takes effect right away. See Moving up a plan.

If you don't upgrade, you can run checks again when your next month starts. Your count resets every month, on the same date each month.

If you're a User rather than your office's Admin, the button reads Upgrade now. It sends the upgrade to your Admin to approve in one click.

Bulk uploads at the limit

A bulk list runs top to bottom until your plan's checks run out, with no warning first. Once it hits the cap, a pop-up tells you how many ran and how many are waiting, and the waiting rows are marked Waiting · upgrade to run. Upgrading runs only the rows that were waiting; nothing you already ran is repeated.