Every call answered. The visit booked before they hang up.
Most answering services take a message. Amy, Valian’s voice assistant, answers every call to your practice in under two seconds, day or night, books the visit on the call and texts back any call she cannot catch. One monthly plan, sized to your practice.
15 minutes. We size the plan from your own numbers.
24/7
every call answered, day and night
Under 2s
until Amy picks up
~1 min
until a missed caller gets a text
BAA
signed before any patient data moves
How the phones go today, and what changes.
Three moments every practice knows, and what Amy does with each one.
Today
It is 7:40 PM and a new patient calls.
The office is closed, the call goes to a recording, and most people never leave a message. They call the next practice on the list.
With Valian
Amy answers and books the visit.
She picks up in under two seconds, asks what the visit is for, offers two open times and books one before the call ends. A confirmation text goes out right after.
Today
The answering service takes a message.
Your team starts the morning with a callback list, phone tag, and patients who already booked somewhere else.
With Valian
There is nothing to call back.
The visit is already on your Valian schedule, with a recording and a note on the patient. Anything that needs a person lands with your team, flagged.
Today
The lunch rush rolls to voicemail.
Two people are checking patients in and the phone keeps ringing. The calls nobody can reach are the ones that do not come back.
With Valian
Every call picked up, and the missed ones texted.
Amy answers the overflow, and any call that still slips by gets a text back within about a minute so the patient can book by message.
What Amy handles
When a caller needs a human, Amy says so, takes the details, and your team gets it right away. She never gives medical advice. Only your doctors do that.
What answers when patients call.
Verbatim from recorded calls to dental offices. Names withheld.
We are sorry we missed your call. We have either stepped away from the desk or are with a patient. Please leave us your name, number, and a message.
If you are calling during business hours and we don’t answer the line, we are most likely busy with the patient or helping in the back.
We don’t currently have one right now. They’ve been interviewing and whatnot. It’s just me here.
Every one of those callers could have been a new patient. Amy makes sure the next one gets an answer, not a greeting.
What Amy does when a patient calls.
Answers and knows them
Amy picks up in under two seconds and greets returning patients by name.
Books a real opening
She matches the reason for the visit to the right appointment type and books from the openings you set in Valian.
Confirms by text
A confirmation goes out right after the call, then reminders at 3 days, 1 day and 2 hours.
Moves and cancels
She reschedules or cancels, records the reason, releases the slot and offers to rebook before the call ends.
Checks insurance live
On the Full System, Amy runs a live insurance check while the patient is still on the phone.
Hands off to a person
Anything clinical, urgent or outside your rules goes to your team, every time, with a note of what was said.
Every call, with a recording and a note.
The actual product. Click around the sidebar: today’s schedule, the one inbox with every call and text, and each patient’s history.
24/7
Amy does not take lunch, PTO or sick days. Every call gets answered, and everything she does shows up in your inbox with a recording and a note.
Want her on your phone lines?
15 minutes. We size the plan from your own numbers.
Four questions to ask any dental answering service.
Can a caller book on the call?
A message is not a booking. Ask whether the service books into a real schedule, and where that booking shows up for your team.
What happens at 7 PM on a Saturday?
Call their demo line at that hour. Ask how they handle a toothache, a cancellation and a new patient asking about cost.
Will they sign a BAA?
Every call carries patient information. A HIPAA business associate agreement should be signed before the first call is forwarded.
How long is the contract?
Ask for the terms in writing: how long it runs, how it renews, and what it takes to leave.
More: how Amy works · what a dental answering service costs · when 24/7 coverage pays off · what Amy does on each kind of call
Six questions to settle before you decide.
Is Amy a person or software?
Amy is Valian’s voice assistant: software, not a call-center agent. She sounds natural, answers in under two seconds and follows your practice’s hours, providers and rules. If a caller asks whether they are talking to AI, she says so.
What happens with a dental emergency after hours?
Amy answers, captures what is happening, follows your practice’s own emergency policy and gets urgent cases in front of a person on your team. She never assesses the problem clinically and never gives medical advice.
Can patients book while we are closed?
Yes. Amy books into the openings in your Valian schedule any time, and your team sees each booking in the dashboard and enters it in your practice software.
Do we have to change our phone number?
No. Amy answers the number your patients already call: you forward it to her. You can start by forwarding only after-hours calls, then add the overflow when the desk is busy.
How is it priced?
One monthly plan sized to your practice, with call minutes and texts included and no setup fee. We size it with you from your own call numbers on a 15-minute call.
Is it HIPAA compliant?
Valian signs a BAA before any patient data moves, and data is encrypted in transit and at rest. Every call is recorded and transcribed for your team.
Put Amy on your phone lines.
Book 15 minutes. We will hear how your phones run today and size the plan from your own call numbers.
- One monthly plan, sized to you
- Keep your phone number
- No setup fee
- A BAA before any patient data moves
15 minutes. We size the plan from your own numbers.