Patient communication software that answers the phone too.
Most patient communication tools are texting tools. Valian covers the call as well: Amy answers every call in under two seconds, 24/7, and the same system runs two-way texting, email, reminders, recall and booking. All in one inbox your team can read.
15 minutes. We size the plan from your own numbers.
24/7
every call answered
1
inbox for calls, texts and email
3 · 1 · 2h
days and hours before each visit, reminders go out
BAA
signed before any patient data moves
How patient communication goes today, and what changes.
Three moments every practice knows.
Most tools
The texting tool does not answer the phone.
Reminders go out, but when a patient calls with a question the call still rings at a busy desk, or rolls to voicemail after hours.
With Valian
Calls and texts in the same system.
Amy answers every call in under two seconds, 24/7, and the same system runs the texting, so nothing depends on who is at the desk.
Most tools
Texts in one app. Calls on a sticky note.
The patient texted, then called twice. Nobody can see the whole story, so things fall through between systems.
With Valian
One inbox, on the patient.
Calls with their recordings, texts and email land in one place, on the patient. Anyone at the desk can pick it up where it left off.
Most tools
A reminder nobody can answer.
One-way reminders go out, and a patient who needs to move their visit has to call back during office hours.
With Valian
Reminders patients reply to.
Confirmations and reminders at 3 days, 1 day and 2 hours. A patient who replies can confirm, reschedule or book, and Amy answers in seconds.
Everything a patient does to reach you.
Calls
Amy answers every call in under two seconds, books the visit on the call and sends anything clinical to your team.
Two-way texting
Texting on your own practice line, with replies answered in seconds. Your team can read every thread and take over any of them.
Missed-call text back
Any call that is not answered gets a text back within about a minute, so the patient books by message instead of calling the next office.
Reminders and recall
Confirmations and reminders at 3 days, 1 day and 2 hours, and recall texts to overdue patients that turn replies into bookings.
Check-in and reviews
Digital check-in before the visit, and a review request after it.
Insurance, on the Full System
Amy checks a caller’s insurance live on the call, and your team checks any other patient in one click.
The screen your team runs the day from.
The actual product. Click around the sidebar: today’s schedule, the one inbox, insurance, and each patient’s history.
1
Every call, text and email, on the patient, for everyone at the desk. Nobody asks who talked to them last.
Want every patient conversation in one place?
15 minutes. We size the plan from your own numbers.
The pieces, one page each.
Dental answering service
Every call answered 24/7 and the visit booked before the caller hangs up.
Scheduling and reminders
Bookings from calls, texts and the web, and reminders patients can answer.
Dental answering service · scheduling and reminder software · two-way patient texting · Weave alternatives
The things practices ask first.
What is patient communication software?
Software that handles the conversations between a practice and its patients: calls, texts, emails, reminders, recall and booking. Some products only send texts; Valian also answers the phone.
Is this the same as patient engagement software?
Mostly. "Patient engagement" is often used for the same tools, sometimes with marketing and reviews added. Valian covers calls, two-way texting and email, reminders, recall, booking, digital check-in and review requests.
Does it work with my practice management system?
Valian works alongside 45+ systems. Today Amy books into your Valian schedule and your team enters each booking in your practice software; a direct connection that writes bookings in for you is in development.
How is it priced?
One monthly plan sized to your practice, with call minutes and texts and emails included, and no setup fee. We size it with you from your own numbers on a 15-minute call.
Is it HIPAA compliant?
Valian signs a BAA before any patient data moves, and data is encrypted in transit and at rest. Amy never gives medical advice; anything clinical goes to a person on your team.
See every patient conversation in one place.
15 minutes. We will hear how your phones and texts run today and size the plan from your own numbers.
- One monthly plan, sized to you
- Keep your phone number
- No setup fee
- A BAA before any patient data moves
15 minutes. We size the plan from your own numbers.