The AI front desk for dental practices
Valian handles patient communication and insurance verification for general dental practices. Amy answers every call in under two seconds, takes the booking on the call, recovers missed calls by text, and runs recall automatically, 24/7.
01
Every call answered 24/7 and the visit booked on the call.
02
Missed-call text-back recovers patients who would otherwise call a competitor.
03
Automated reminders and recall keep the chair full without front-desk effort.
What dental practices struggle with
- Calls that ring out over lunch, after hours, or on a busy afternoon become patients who book somewhere else.
- Front desk staff are expensive, hard to retain, and can’t cover nights or weekends.
- No-shows and overdue recall quietly drain a full schedule.
01
An AI receptionist that works like a dental front desk
Most calls into a general dental office are routine: a cleaning to book, a crown appointment to move, a question about hours, a new patient asking about their plan. Amy handles those calls from start to finish. She books, reschedules, and cancels against real openings in the schedule your team already uses, so nothing has to be copied over later.
When a call needs a person, Amy hands it off cleanly. She transfers to the number you choose, or takes a message and creates a task with the call recording attached. Before a transfer, whoever picks up can ask Amy who is on the line and what has already been handled, so the patient never has to explain twice.
02
Coverage for the hours nobody is at the desk
A message for the morning is not a booked appointment. Amy answers every call 24/7, including nights, weekends, and holidays, and books the visit on the call. Any call that does get missed gets a text back, so the patient has an easy way to book instead of dialing the next office on the list.
You decide how much of the phone she covers. You can start Amy on after-hours calls only, or have her pick up on the fourth ring, then hand her more hours as your team gets comfortable.
03
Recall, reminders, and insurance in one place
Six-month cleanings and overdue exams are the easiest appointments to lose track of. Amy runs recall outreach and sends reminders and confirmations automatically, so patients who are due hear from your practice without anyone working down a list.
With instant insurance verification, a member ID and date of birth are enough to put the patient’s coverage on their profile: whether the plan is active and in network, deductible, annual maximum used and remaining, frequency limits, and waiting periods. It usually lands while the patient is still on the phone.
04
Live in about a day, on the number patients already call
Your number stays yours. You forward your existing line to Amy, and patients keep calling the number on your website. Setup takes about 30 minutes of your time, and Valian works alongside the dental practice management system you already run, so nothing is replaced or migrated.
You run Amy from a dashboard in any browser. Hours, holidays, the greeting, providers, appointment types, and escalation rules are all written in plain English, and any change takes effect on her very next call. Every call is recorded and transcribed, so you can read exactly what was said.
Common questions.
How fast can a dental practice go live with Valian?
24 hours from sign-up, with about 30 minutes of your time in a guided walkthrough. Amy’s AI captures the rest.
Will patients know they are talking to an AI?
Amy introduces herself as your practice’s assistant. If a caller asks whether she is an AI, she tells them honestly.
Does Amy replace my front desk team?
That is your call. Some owners run the whole desk on Amy. Others keep their team and use her for overflow, the lunch hour, evenings, and weekends, so nobody is underwater and nothing rings out.
What happens when a patient calls with a dental emergency?
Anything clinical or urgent goes to a person automatically. Amy never gives medical advice and never makes a clinical decision. You write your own escalation rules in plain English, and she follows them on every call.
Can Amy answer calls before our practice management system is connected?
Yes. Once your number forwards, Amy answers every call and text and captures what each patient needs. Your team enters the bookings she takes in your practice software; a direct connection that writes them in for you is in development.
Give your practice an AI front desk
Live in 24 hours. One monthly plan, sized to your practice. No seat fees.