The AI front desk for dermatology practices

A dermatology front desk fields two kinds of calls at once. Medical visits, like a skin check or a follow-up, usually run through insurance. Cosmetic consults are a different conversation with different appointment types. Amy asks what the caller is looking for and books the right appointment type with the right provider, following the rules you set.

Appointment types, providers, and block times all live in your settings, written in plain English, so Amy keeps cosmetic consults and medical visits on the parts of the schedule where you want them. Any change takes effect on her very next call.

When the wait for a new-patient appointment is long, every cancellation is an opening someone would gladly take. A slot that sits empty because nobody had time to work the list is a patient who waited longer than they needed to.

When a patient cancels or reschedules with Amy, the time opens back up in your schedule, and Amy can call through your waitlist so the opening has a real chance of being filled. Reminders and confirmations before each visit help cut the no-shows that leave a room empty.

For medical dermatology visits, coverage questions slow down booking. With instant insurance verification, a member ID and date of birth return whether the plan is active and in network, the copay for the visit, deductible met and remaining, and coinsurance, saved onto the patient’s profile.

Checks run in real time, usually in a few seconds, so your team is not on hold with a payer while the patient waits, and coverage questions get answered before the visit instead of at checkout.

Callers describe spots, moles, and reactions. Amy never gives medical advice, never says what something might be, and never tells anyone to wait. Anything clinical goes to a person automatically, following the escalation rules you write.

Everything else, including after-hours calls, missed-call text-back, and cosmetic consult requests that come in at night, Amy handles herself. Dermatology groups with more than one office give each location its own line, schedule, hours, and rules.