The AI front desk for oral surgery practices
Valian gives oral and maxillofacial surgery practices an AI front desk that captures every referral and new-patient call, books consults, and follows up automatically, so no high-value referral is ever missed.
01
Every referral and new-patient call captured 24/7, never a missed case.
02
Consults booked and confirmed automatically, with instant missed-call text-back.
03
Reminders cut no-shows on high-value surgical appointments.
What oral surgery practices struggle with
- A referred patient who reaches voicemail may never call back, and the case goes to another surgeon.
- Referring offices expect fast, reliable intake. Voicemail loses them.
- No-shows on surgical consults are costly and hard to recover.
01
Referral intake that does not wait for a callback
Oral surgery runs on referrals. A general dentist’s office calls to send a patient over, or the patient calls with the referral in hand. If that call reaches voicemail, the referring office has to try again, and the patient may book with someone else in the meantime.
Amy answers referral calls 24/7. She takes down the patient’s details and the reason for the referral as the caller gives it, books the consult against real openings, and creates a task for your team with the call recording attached whenever something needs a person to follow up.
02
Consult scheduling around your surgical calendar
Consults, surgery days, and post-op visits all compete for the same calendar. Amy books into the openings you set in Valian, using the appointment types, providers, and block times you choose, so consults go where you want them and surgery time stays protected.
Reminders and confirmations go out before each appointment to help keep no-shows off high-value surgical time. When a patient needs to move a date, Amy reschedules on the call instead of leaving your team a voicemail to return.
03
Pre-op and post-op calls with a clear line
Patients call before and after surgery with questions. Amy confirms the appointment time and how to find the office, and every clinical question, including what to do before or after a procedure, goes to your team.
After surgery, a call about pain, bleeding, or swelling is clinical, and it goes straight to a person. Amy never gives medical advice and never makes a clinical decision. You write your own red flags in plain English, and she follows them on every call.
04
Works alongside the systems surgical practices run
Amy sits on top of the practice management system you already use and works alongside surgical systems like WinOMS, so your team keeps charting and billing the way it does today. Nothing is replaced and nothing is migrated.
Each office in a multi-location surgical group gets its own line, schedule, hours, and rules. You can also go live before your system is connected: once your number forwards, Amy answers every call and captures what each referral needs, and she starts booking the moment the connection is live.
Common questions.
Does Valian work for oral surgery referral intake?
Yes. Valian is designed to capture every referral and new-patient call so surgical practices never lose a case to voicemail, and it works alongside surgical PMS systems like WinOMS.
How does Amy handle a call from a referring dental office?
She answers right away, takes down the patient and referral details, and books the consult against real openings. If the office needs to speak with someone, she transfers to the number you choose or creates a task with the recording attached.
Can Amy give patients pre-op or post-op instructions?
No. Pre-op and post-op instructions are clinical, so Amy sends those questions to your team. She never gives medical advice, and any clinical question, including pain or bleeding after surgery, goes to a person.
What happens to calls that come in after hours?
Amy answers every call 24/7, including nights, weekends, and holidays. Routine calls get booked or logged as a task, and anything clinical or urgent goes to the number you choose, following your rules.
Can we keep our current phone number?
Yes. You forward your existing line to Amy, so referring offices and patients keep calling the number they already have.
Give your practice an AI front desk
Live in 24 hours. One monthly plan, sized to your practice. No seat fees.