The AI front desk for periodontal practices

A periodontal practice depends on the general dentists who refer to it, and those offices expect a quick, reliable answer when they call. Amy picks up every referral call, day or night, takes down the patient’s details, and books the consult against real openings in your schedule.

When a referring office needs a person, Amy transfers to the number you choose, or takes a message and creates a task with the recording attached. Before the transfer, your team member can ask Amy who is calling and why, so the conversation starts with the whole picture.

Periodontal care does not end when active treatment does. Patients come back for maintenance visits on the interval your doctor sets, and those appointments are the easiest ones to let slip when the front desk is busy.

Amy runs recall outreach for patients who are due, sends reminders and confirmations before each visit, and books or reschedules them on the call. Patients who miss a maintenance visit get a follow-up instead of quietly dropping off the schedule.

Periodontal treatment raises coverage questions early. With instant insurance verification, a member ID and date of birth return whether the plan is active and in network, deductible met and remaining, annual maximum used and remaining, coverage percent by category, frequency limits, waiting periods, and pre-authorization flags.

The result saves onto the patient with the date, next to their card images, so your team is not on hold with a payer while the patient waits.

Patients call about sore or bleeding gums, or with a question about their treatment plan. Amy does not answer clinical questions and never gives medical advice. Those calls go to a person automatically, following escalation rules you write in plain English.

Everything else, from booking and rescheduling to after-hours calls and missed-call text-back, Amy handles herself. Every call is recorded and transcribed, so your team can read exactly what was said.