The AI front desk for physical therapy clinics
Valian gives physical therapy clinics an AI front desk that captures referrals, books recurring visit plans, and runs reminders to cut no-shows, 24/7.
01
Every referral and new-patient call captured around the clock.
02
Recurring visit plans scheduled and reminded automatically.
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Reminder cadences cut no-shows across multi-visit plans.
What physical therapy clinics struggle with
- Referral capture is critical and easy to lose to voicemail.
- Recurring visit plans create heavy scheduling and reminder workload.
- No-shows break treatment plans and lose revenue.
01
A plan of care means a lot of scheduling
Physical therapy is rarely a single visit. A plan of care can call for visits several times a week over many weeks, and every one of those visits is a booking, a reminder, and sometimes a reschedule.
Amy books and reschedules against real openings in your schedule, using the providers and appointment types you set, and sends reminders and confirmations before each visit. When a patient cancels, the time opens back up and Amy can call through your waitlist to fill it.
02
Reschedules without the phone tag
Patients fit therapy around work, school, and rides. When a visit has to move, a missed call to the clinic can turn into a missed visit. Amy answers every call 24/7 and texts back any call that gets missed, so the patient moves the appointment instead of skipping it.
Patients who no-show or drift off their plan get a follow-up. Amy runs reminder and recall outreach so the rest of the plan stays on the calendar, and your team sees every call, booking, and text on the dashboard as it happens.
03
Referral, auto, and workers’ comp intake
New patients often call with a referral from a physician or surgeon, ready to get started. Amy answers right away, takes down the patient’s details and who referred them, and books the evaluation.
Auto accident and workers’ compensation cases come with their own questions, like a claim number or an adjuster’s name. Amy notes that the visit is tied to an accident or a work injury, takes down the details the caller has, and creates a task so your team can confirm the claim before the first visit. Amy does not decide what a claim covers.
04
Clinical questions go to your therapists
Patients call about pain after a session, a new injury, or whether to keep doing an exercise. Amy never gives medical advice and never makes a clinical decision. Those calls go to a person automatically, following escalation rules you write in plain English.
Each clinic location gets its own line, schedule, hours, and rules, and your number stays the same. You forward your existing line to Amy, and setup takes about 30 minutes of your time.
Common questions.
Can Valian schedule recurring PT visit plans?
Yes. Valian automates booking and reminders for recurring visit plans, which reduces no-shows and keeps treatment on track.
Can Amy reschedule visits in a plan of care?
Yes. Amy reschedules against real openings in your schedule on the call, any time of day, so a patient who needs to move a visit does not end up skipping it.
How does Amy handle auto accident or workers’ comp patients?
Amy notes that the visit is tied to an accident or work injury, takes down the details the caller has, like a claim number or adjuster’s name, and creates a task so your team can confirm the claim before the first visit.
Will Amy answer questions about exercises or pain?
No. Amy never gives medical advice. Questions about pain, injuries, or a home exercise program go to your therapists automatically.
Can we start with after-hours calls only?
Yes. You can start Amy on after-hours calls, or have her pick up on the fourth ring, and give her more hours as your team gets comfortable.
Give your clinic an AI front desk
Live in 24 hours. One monthly plan, sized to your practice. No seat fees.