Your practice’s communications and insurance verification, fully handled. Meet Amy.
Amy answers your phones 24/7, texts and emails patients from one inbox, works alongside the practice management system you already run, and checks a caller’s insurance live on the call. One monthly plan, sized to your practice.
One monthly plan. Calls and texts included. No seat fees.
24/7
every call answered, day and night
10%
off when you pay every 3 months
1
inbox for calls, texts, and email
1,100+
payers verified instantly
How the front desk goes today, and what changes.
Three moments every practice knows, and what Valian does to each one.
Today
The phone rings while three people stand at the desk.
Whoever is up front is checking someone in, taking a payment, and watching the line blink. The call rolls to voicemail, and most callers never leave one. They dial the next practice.
With Valian
Amy picks up. Every time. No matter what time.
She answers in seconds, day or night, greets the patient by name, and books the appointment on the call. Your team sees the recording and a note, not a blinking light.
Today
Texts in one app. Email in another. Notes everywhere.
The patient texted the office cell, emailed the front desk account, and called twice. Nobody can see the whole story, so things fall through between systems.
With Valian
One inbox for everything.
Calls, texts, and email land in one place, on the patient. Anyone at the desk can open the thread, see what happened, and pick it up where it left off.
Today
Insurance is still a 20-minute phone call.
Someone dials the carrier, sits through the menu, and copies numbers onto a sheet. Multiply that by every new patient on tomorrow's schedule.
With Valian
Checked in one click, before the patient walks in.
Coverage, deductible, and annual max come back in seconds and save on the patient, and nobody is on hold.
What Amy handles
When a caller needs a human, Amy says so, takes the message, and your team gets it instantly. She never gives medical advice. Only your doctors do that.
What answers when patients call.
Verbatim from recorded calls to dental offices. Names withheld.
We are sorry we missed your call. We have either stepped away from the desk or are with a patient. Please leave us your name, number, and a message.
If you are calling during business hours and we don’t answer the line, we are most likely busy with the patient or helping in the back.
We don’t currently have one right now. They’ve been interviewing and whatnot. It’s just me here.
Every one of those callers could have been a new patient. Amy makes sure the next one hears a person-quality answer, not a greeting.
Hear Amy for yourself.
Don't take our word for it. Call her.
This is the phone line Valian runs its own front desk on. Amy answers it, day and night. Ask her whatever a caller would ask yours.
Call Amy nowTap to callThings to try on her
Calls, texts, email, insurance, and your phone lines.
Everything a patient does to reach your practice, handled by one system that remembers all of it.
Calls
Amy answers your lines in seconds, 24/7. She recognizes patients, books, reschedules, and cancels against the openings you set, and every call leaves a recording and a note.
Texts
Confirmations and reminders go out on schedule, and patients can text back. Two-way texting from your practice number, with every thread saved on the patient.
Patient email lands in the same inbox as the calls and texts, so the conversation is one story no matter how the patient reached out.
Meet Amy
Insurance
Amy checks a caller’s insurance live on the call, and your team checks any other patient in one click. Coverage, deductible, and annual max in seconds, from 1,100+ payers.
Phone lines
You keep your number. Your existing lines connect to Valian, and every one of them gets answered. $10 a month per connected line.
Scheduling
Bookings land in your Valian schedule, against the openings you set, and your team enters them in your practice software. A direct connection that writes them in for you is in development.
This is the screen your team runs the day from.
The actual product. Click around the sidebar: today's schedule, the one inbox, insurance, patients, and what Amy remembers about each of them.
24/7
Amy does not take lunch, PTO, or sick days. Every call gets answered, and everything she does shows up in your inbox with a recording and a note.
Want her on your phone lines?
Works alongside your practice management system.
Nothing gets replaced. Amy books against the openings you set in Valian, and your team enters each booking in the system they already know. A direct connection that writes it in for you is in development.
And more. Whatever your office runs, Valian works alongside it.
45+
practice management systems Valian works alongside
1,100+
payers verified instantly
Size your plan.
One monthly plan, sized to your appointments a month, with call minutes and texts included. Pay every 3 months and save 10% on the plan. No seat fees, and every line shows on your statement.
Every visit the practice sees in a month. It sizes your plan.
The Full System: calls, texts, emails, scheduling and insurance checks.
Your plan, Full System
$692 a month
Billed every 3 months: $2,076, saving $231. Or $769 a month, month to month.
Included every month. Past what’s included, nothing stops: $1.00 a minute, $0.25 a text or email, $2.50 a check. Phone lines are $10 a month each.
On the call we size your plan from your real numbers and send your price.
How your practice gets set up.
Under half an hour of your time. Then Amy is on the phones.
- 115 minutes
Book a discovery call
15 minutesWe size your plan from your appointments a month and send your price. Pay monthly, or every 3 months and save 10%.
- 2About 5 minutes
Sign the BAA
About 5 minutesThe HIPAA Business Associate Agreement is signed right in the browser, before any patient data moves.
- 3About 15 minutes
Tell Amy about your practice
About 15 minutesA guided setup walks through your providers, hours, and services, built around how your office runs.
- 4Same day
Your lines go live
Same dayForward your number or connect the line directly, and Amy starts answering. Our team checks in with you through the first 30 days.
Start step one now.
Six questions to settle before you decide.
What happens when a caller needs a human?
Amy says so, plainly. She takes the message, tells the caller exactly what happens next, and your team gets it instantly with the recording attached. Anything clinical goes to your providers. Amy never gives medical advice and never makes clinical decisions.
Do we keep our phone number?
Yes. Your number stays yours. You forward it or connect the line directly, and each connected line is $10 a month. Patients keep calling the number they have always called.
Does it work with our practice management system?
It works alongside it. Amy books, reschedules, and cancels in your Valian schedule, against the openings you set, and your team enters each booking in the system you already run. A direct connection that writes bookings in for you is in development. Nothing gets replaced.
What does a month actually cost?
Valian is one monthly plan, sized to your practice. At 120 appointments a month, the Full System is $769 a month, or $692 a month when you pay every 3 months, with 480 call minutes, 960 texts and emails and 90 insurance checks included. Communications is the same plan without insurance checks: $589 a month, or $530 a month when you pay every 3 months. Past what’s included, nothing stops: $1.00 a minute, $0.25 a text or email, $2.50 a check. Phone lines are $10 a month each. The plan above follows your appointments a month, and the statement itemizes every line.
How does billing work?
Pay monthly, or every 3 months up front and save 10% on the plan. Phone lines are never discounted. Anything past what your plan includes is added to that month’s bill at standard rates.
Is patient data handled the HIPAA way?
Yes. The Business Associate Agreement is signed before any patient data moves. Data is encrypted in transit and at rest, and access is logged. Valian never gives medical advice and never makes clinical decisions.
Three doors in.
Book a discovery call, see every plan, or schedule an onboarding call. Same price, same setup either way.
Book 15 minutes, demo or onboarding
Pick a time, then tell us on the form whether it is a demo or an onboarding call. Want to hear Amy first? Call her right now.
Or see your price first
One monthly plan, sized to your practice
- One monthly plan, sized to you
- Save 10% paying every 3 months
- No seat fees
- Our team calls you today or tomorrow
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