Billing & plans · 1 min read · Beginner
When a payment does not go through
Checks stop until your card is fixed. Update it yourself in Settings, no phone call needed.
Updated Sep 28, 2026
If your plan charge or your checks charge doesn't go through, checks stop running until it's fixed. Nothing else about your account changes, and there's no fee for this. We email you, and a red banner on the Verification page says what happened.
Fixing it
- Open Settings › Plan & billing (the Update payment method button on the Verification page banner or in our email takes you there).
- Click Update payment method on your plan card, or Update under Payment method. A card form opens right on the page.
- Enter a working card and click Save card. We try the unpaid charge again right away.
Checks start working again as soon as the charge succeeds, usually within a minute. If the new card is declined too, you'll see "Your new card is saved, but the payment didn't go through." Try another card.
We take cards only. Only your office's Admin can update the card. If you're a User, ask your Admin.
Why a card gets declined
The most common reasons are an expired card, insufficient funds, or a bank declining an unfamiliar charge. If you're not sure why, your bank can usually tell you faster than we can.
Good to know
Have a question about a specific charge instead of a declined card? See Question about a charge.
Still need a hand?
Reach the Valian team any time at help@valiansystems.com, or open a ticket from the Help Center inside your dashboard. During onboarding, your onboarding contact is at onboarding@valiansystems.com.