Updated September 16, 2026
Does Valian work with Cloud9 Ortho?
Not yet, and we would rather say so. Amy still answers every call, texts back missed calls, takes the booking details and checks insurance live on the call. What she cannot do until this connection ships is write the appointment into your schedule herself.
Cloud9 Ortho at a glance
- Made by
- Cloud9 Software
- Runs as
- Cloud
- Common in
- Orthodontics, pediatric
- Valian connection
- Connection in development
Widely used in orthodontic practices. Connection in development - no live booking claim until it ships (Robert 2026-09-06).
What Amy does either way
- Answers every call in under two seconds, 24 hours a day.
- Books from the schedule your team keeps, and hands the booking to your team to enter.
- Texts back every missed call within about a minute.
- Checks insurance live on the call and saves the result to the patient.
- Routes anything clinical to a person, every time.
Amy never gives medical advice and never makes a clinical decision.
How Valian works alongside Cloud9 Ortho
Cloud9 Ortho is built by Cloud9 Software and runs as cloud. Practices that run it are usually in orthodontics, pediatric. Widely used in orthodontic practices. Connection in development - no live booking claim until it ships (Robert 2026-09-06). Valian sits on top of it: nothing is replaced, nothing is migrated, and your team keeps charting and billing in Cloud9 Ortho exactly as it does today.
How the direct Cloud9 Ortho connection will work
Because Cloud9 Ortho runs in the browser, the connection is made with the credentials your practice already has, and confirmed with your office manager. Nothing is installed on a server in your office and nothing about how Cloud9 Software hosts your data changes.
Going live with Cloud9 Ortho
You do not have to wait for the connection to be finished before Amy starts working. Once your existing phone number forwards to her, she answers every call and text and captures what each patient needs. What she cannot do until this connection ships is write the appointment into Cloud9 Ortho herself, so your team enters those bookings from the details she captures. Your number stays yours, and patients keep calling the number they have always called.
What your team keeps doing in Cloud9 Ortho
Everything clinical. Charting, treatment planning, imaging and claims stay in Cloud9 Ortho, and Cloud9 Software stays your practice software vendor. What Valian adds is the layer around it: the phone answered every time, missed calls texted back, reminders and confirmations sent, and insurance checked live on the call or in one click, so the coverage is on the patient before they sit down. Anything clinical a caller raises goes to a person, every time.
Cloud9 Ortho and Valian, quick answers
Does Valian work with Cloud9 Ortho?
Not yet. Amy still answers every call, texts back missed calls, takes the booking details and checks insurance live on the call. What she cannot do until this connection ships is write the appointment into your schedule herself.
Do we have to leave Cloud9 Ortho to use Valian?
No. Valian sits on top of Cloud9 Ortho. Your team keeps working in the same software. Valian adds the phone, text, email and insurance layer around it.
We run Cloud9 Ortho. Can we still use Valian?
Yes. Amy answers every call, texts back missed calls and verifies insurance whether or not she writes into your schedule. Tell us you run it and we will prioritize the connection.
What does it cost?
One monthly plan, sized to your practice, with call minutes and texts included (insurance checks too on the Full System). See every size at valiansystems.com/pricing.
Keep Cloud9 Ortho. Add the front desk that never misses a call.
One monthly plan with calls and texts included. No seat fees.
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