Updated September 16, 2026
Does Valian work with Fuse?
Not yet, and we would rather say so. Valian works alongside this system today. Amy answers every call, texts back missed calls, takes the booking details and checks insurance live on the call, and your team enters the appointment in the software they already use. A direct connection, so Amy writes the booking in herself, is in development.
Fuse at a glance
- Made by
- Patterson Dental
- Runs as
- Cloud
- Common in
- General dentistry
- Valian connection
- Works alongside it
Patterson's cloud system, the counterpart to server Eaglesoft.
What Amy does either way
- Answers every call in under two seconds, 24 hours a day.
- Books from the schedule your team keeps, and hands the booking to your team to enter.
- Texts back every missed call within about a minute.
- Checks insurance live on the call and saves the result to the patient.
- Routes anything clinical to a person, every time.
Amy never gives medical advice and never makes a clinical decision.
How Valian works alongside Fuse
Fuse is built by Patterson Dental and runs as cloud. Practices that run it are usually in general dentistry. Patterson's cloud system, the counterpart to server Eaglesoft. Valian sits on top of it: nothing is replaced, nothing is migrated, and your team keeps charting and billing in Fuse exactly as it does today.
How the direct Fuse connection will work
Because Fuse runs in the browser, the connection is made with the credentials your practice already has, and confirmed with your office manager. Nothing is installed on a server in your office and nothing about how Patterson Dental hosts your data changes.
Going live with Fuse
You do not have to wait for the connection to be finished before Amy starts working. Once your existing phone number forwards to her, she answers every call and text and captures what each patient needs. What she cannot do until this connection ships is write the appointment into Fuse herself, so your team enters those bookings from the details she captures. Your number stays yours, and patients keep calling the number they have always called.
What your team keeps doing in Fuse
Everything clinical. Charting, treatment planning, imaging and claims stay in Fuse, and Patterson Dental stays your practice software vendor. What Valian adds is the layer around it: the phone answered every time, missed calls texted back, reminders and confirmations sent, and insurance checked live on the call or in one click, so the coverage is on the patient before they sit down. Anything clinical a caller raises goes to a person, every time.
Fuse and Valian, quick answers
Does Valian work with Fuse?
Not yet. Valian works alongside this system today. Amy answers every call, texts back missed calls, takes the booking details and checks insurance live on the call, and your team enters the appointment in the software they already use. A direct connection, so Amy writes the booking in herself, is in development.
Do we have to leave Fuse to use Valian?
No. Valian sits on top of Fuse. Your team keeps working in the same software. Valian adds the phone, text, email and insurance layer around it.
We run Fuse. Can we still use Valian?
Yes. Amy answers every call, texts back missed calls and verifies insurance whether or not she writes into your schedule. Tell us you run it and we will prioritize the connection.
What does it cost?
One monthly plan, sized to your practice, with call minutes and texts included (insurance checks too on the Full System). See every size at valiansystems.com/pricing.
Keep Fuse. Add the front desk that never misses a call.
One monthly plan with calls and texts included. No seat fees.
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