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Physical therapy

Physical therapy billing services, from the visit to paid.

Valian's physical therapy billing services take each visit from the insurance check to the deposit: timed codes checked against the minutes, visit limits tracked, and claims sent electronically and followed to paid. Your team runs it in our software, or ours does.

Minutes checkedVisit limits trackedAuthorizations filedFollowed to paid
The Valian finances screen: what came in and what is still out.
The short answer

What are physical therapy billing services?

Physical therapy billing services turn evaluations and treatment visits into insurance payments. They verify each patient's coverage and visit limit, and check the timed codes, units and modifiers on every claim. Then they send the claim, follow it until the payer decides, post the EOB and work any denial. A billing company can do it all for your clinic.

In Valian, the whole job runs on one screen. Before the first visit, your front desk or our team checks the plan in one click. More than 1,100 payers answer in seconds with the deductible, coinsurance, and the visit limit and visits left when the plan sends them. After each visit, the claim is built from the visit and its note. Your therapist picks the codes, and Valian checks each timed code's units against the minutes in the note, plus the modifiers and diagnoses, before the claim goes out electronically. Then Valian follows the claim until the payer decides and posts the EOB to it.

Therapy claims are judged on minutes and paperwork. Units that the minutes in the note do not support get cut. A Medicare plan of care that was never certified brings a denial, even when the care was needed. A patient passes Medicare's yearly therapy threshold, the next claims go out without the KX modifier, and Medicare denies them. A plan's visit limit runs out in the middle of care, and nobody sees it until the denials come back. In a busy clinic, these gaps wait until someone has time. Valian closes them every day.

01Minutes match the unitsEach timed code's units are checked against the minutes in the note before the claim goes, so a line is not cut for time nobody wrote down.
02Visit limits in viewThe insurance check shows the plan's visit limit and visits left when the plan sends them, so your front desk sees the end of the benefit coming.
03Your therapist keeps the codesYour therapist picks every code from the note. Valian checks each one before the claim goes and never changes a code to get a claim paid.
What you need

What a therapy clinic needs from billing.

Coverage checked before visit oneA one-click check shows active coverage, the deductible, coinsurance and visits left, with more than 1,100 payers answering in seconds.
Units checked against minutesEach timed code's units are checked against the minutes in the note, and each line for GP and the other modifiers its payer needs.
Authorizations filed for youOur team files prior authorizations with your notes, from your clinic's own fax number, and follows each one until the payer decides.
Claims followed until paidClaims go out electronically on the medical claim form. Valian checks each one's status with the carrier, posts the EOB and shows any denial with its fix.
Case types

Every therapy case, billed its own way.

The treatment may look the same, but who pays and what they want first change with each case.

Physical therapy · Medicare patients

Medicare patients

Medicare pays outpatient therapy only under a written plan of care: the diagnoses, the long-term goals, and the type, amount, frequency and duration of care. Medicare needs no referral. But a physician or a practitioner such as a nurse practitioner must certify the plan within 30 days of the first visit, and again at least every 90 days. Without that signature, the claim is denied. Every therapy line carries GP, and past Medicare's yearly threshold, KX too.

Talk to us about Medicare patients →
The billing system

Eleven jobs through one connected system.

Every job shares the same patient, the same visit and the same claim, so nothing is typed twice and nothing falls between steps. Tap any job to see its page.

Front officeBefore and at the visit · 4 jobsBack officeAfter the visit · 7 jobs
Valian
e-Check-inForms, ID, carde-VerificationCoverage in secondsPrior authorizationRun by our teamPatient financingPlans before treatmentCodingChecked by the bookBillingSent electronicallyPayment postingEOBs post themselvese-PaymentsThe patient's shareCollections follow-upEvery open claim followedAppeals + denialsThe reason and the fixe-ReportingCollected, by day
Your team or ours

Run billing in our software, or hand it to us.

Your team bills in Valian.

Your billing, streamlined in our software. Keep managing it yourself, or have us take it over. If you keep it, your front desk checks coverage and visit limits in one click, and your biller sends claims, posts EOBs and works denials on one screen. Physical therapy medical billing moves out of carrier portals and spreadsheets, and you keep the practice software you run today.

Our team takes it over.

Our team works your claims inside Valian. We check each patient before the visit, send the claims and follow each one with the carrier. We post the payments, write and file the appeals, and file prior authorizations from your clinic's own fax number. Your therapists keep picking the codes and signing the notes, and you see every claim and every dollar, any day, without asking for a report.

What it replaces
StopsWith Valian
Units by guessworkUnits checked against minutes
Manual visit countsVisits left, checked
Carrier portal loginsOne list, every carrier
Paper EOB pilesEOBs posted on claims
Payers

The payers therapy clinics bill.

Claims go out electronically to Medicare, the commercial plans and the Medicaid health plans your patients carry, each checked against its own payer's rules first. Car insurers and workers' compensation carriers are billed for the cases they cover.

MedicareMedicare Advantage plansMedicaid health plansUnitedHealthcareAetnaCignaHumanaBlue Cross Blue Shield plansHorizon Blue Cross Blue Shield of New JerseyAmeriHealth New JerseyOxford Health PlansUMRTRICARENJ FamilyCareAuto insurers (PIP)Workers' compensation carriers

Insurance checks reach more than 1,100 payers, and every claim shows its status on one list, whoever the payer is.

Getting started

Three steps to your first claims.

  1. 01Discovery callIn 15 minutes, we look at how your claims go out today and where units, visit limits and authorizations trip them up.
  2. 02SetupThe BAA and billing agreement are signed first. A picture of your service list brings in your codes, fees and usual modifiers, and we file the carrier sign-ups you need.
  3. 03First claimsNew visits go through Valian from day one. Claims your old biller already sent finish where they are, so nothing goes out twice.
What to have ready for your call.
  • Your service list, with fees and usual modifiers
  • Your NPI, tax ID and Medicare details
  • A recent EOB from each main payer
  • Open authorizations and their approval numbers
Book a discovery call →
New Jersey

Billing for New Jersey therapy clinics.

Valian is based in New Jersey, and our team bills for therapy clinics across the state. Medicare claims from New Jersey go to Novitas Solutions, the Medicare contractor for the state, and Medicare's claims sign-up runs inside the Valian dashboard, one step at a time. Claims also go to Horizon Blue Cross Blue Shield of New Jersey, AmeriHealth New Jersey and the NJ FamilyCare plans. In Ocean and Monmouth counties, the discovery call can happen at your front desk.

Physical therapy in New JerseyMedical billing in New JerseyToms RiverBrickLakewoodFreeholdRed Bank
Questions

Common questions.

What does a physical therapy billing company do?

It handles the insurance side of your clinic, from the check before the first visit to the payment after the last. That means verifying coverage and visit limits, checking timed codes, units and modifiers, sending claims, following each one until the payer decides, posting EOBs and working denials. At Valian, our team does that work in our software, or your own team does it there, and either way you see every claim.

How much do physical therapy billing services cost?

It depends on the company. Many charge a share of what they collect, and others charge per claim or by the month. Valian sets your price with you after the discovery call, based on how many claims you send and which parts of billing you want our team to run. Nothing is charged until you agree to it.

What is the 8-minute rule in physical therapy?

It is how Medicare turns treatment minutes into 15-minute units. When a visit has one timed code, it needs at least 8 minutes for one unit. When a visit has several timed codes, Medicare adds up all their minutes: 8 to 22 is one unit, 23 to 37 is two and 38 to 52 is three. The units then go to the codes that took the most time. Untimed codes, like evaluations, are one unit.

What is the KX modifier in physical therapy?

KX tells Medicare that therapy past its yearly threshold is still medically necessary and that the record shows why. Medicare sets one threshold amount each year for physical and speech therapy combined. Lines past it without KX are denied. KX belongs only on claims that may pass the threshold, and Medicare can review the records of patients who pass a higher amount.

What is the GP modifier?

GP marks a service as given under an outpatient physical therapy plan of care. Medicare wants it on every therapy code a physical therapist bills, evaluations included, and some other payers ask for it too. In Valian, GP is saved as each therapy service's usual modifier, so every line starts out with it.

What are the physical therapy evaluation codes?

Physical therapy evaluations are billed by complexity: 97161 for low, 97162 for moderate and 97163 for high. The level comes from the patient's history and other health problems, the exam, how stable the patient's condition is and how complex the decisions are. 97164 is a re-evaluation of an existing plan of care. Each is billed as one unit, and a therapist bills only one of them a day.

When can you bill a physical therapy re-evaluation?

Only when the record shows a need. Medicare pays for a re-evaluation, 97164, for reasons such as new clinical findings, a significant change in the patient's condition, or no response to the treatment in the plan of care. It is not a routine visit on a schedule. Progress reports are a separate duty, due at least once every 10 treatment days.

What does Medicare need on a physical therapy plan of care?

The plan lists the diagnoses, the long-term goals, and the type, amount, frequency and duration of therapy, and it is written before treatment starts. A physician or a practitioner such as a nurse practitioner certifies it with a dated signature within 30 days of the first visit. The plan is certified again at least every 90 days, or sooner when it changes in a big way.

Do patients need a referral for physical therapy?

It depends on the state and the payer. Every state lets patients see a physical therapist without a referral in some form, but many states add time or visit limits or other conditions. Medicare needs no referral, but a physician or a practitioner such as a nurse practitioner must certify the plan of care. Some plans have their own rules, so check each contract.

How do you track therapy visit limits?

The insurance check shows them. When a plan sends a visit limit, Valian shows it with the visits left, next to the deductible and coinsurance. Your front desk runs the check in one click before the first visit, or our team checks each patient before the visit when we run your billing. A patient near the limit is caught before the visit, not on a denial.

Does physical therapy need prior authorization?

Often, yes. Many plans want approval before the first visit or after a set number of visits, and each plan sets its own rule. With Valian, our team files the request from the patient's verification page, with the visit notes and from your clinic's own fax number, and follows up until the payer decides. The approval number stays on the visit.

What is the CQ modifier?

CQ marks a Medicare therapy service that a physical therapist assistant gave in whole or in part. On a private practice's claims, it goes on the line next to GP, and Medicare pays those lines at a lower rate. A line with CQ but without GP is sent back unprocessed. The treatment note names everyone who took part in the treatment.

Does Valian bill workers' compensation and auto injury cases?

Yes. Car insurers and workers' compensation carriers take no online coverage check, so Valian saves the card under the right company and sends no check. Each claim marks the visit as a car accident or a work injury, with the date, and our team follows it up with the carrier like any other claim. In New Jersey, PIP usually pays first after a car accident.

How long do we have to file a Medicare claim?

Medicare wants a claim within 12 months of the date of service, and a claim denied for late filing cannot be appealed. Commercial plans set their own deadlines, often from 90 days to a year, and your contract can set it too. Valian checks every claim against its payer's deadline before it goes and warns you when one is close.

Do you handle credentialing?

No. Valian does not do payer credentialing, the work of getting a provider into a payer's network. We do file the sign-ups a clinic needs to send claims and get EOBs electronically, such as Medicare's claims sign-up, which runs inside the dashboard one step at a time. Credentialing stays with your clinic or the company you use for it.

Is Valian HIPAA compliant?

Yes. HIPAA treats a billing company as a business associate, so a Business Associate Agreement is signed before any patient data moves. Data is encrypted in transit and at rest, and access is logged. Every carrier answer is kept exactly as it was sent, and each claim keeps its own history from the visit to the deposit.

Still have a question? Book a discovery call →

Book a call

Talk to us about your therapy claims.

In 15 minutes, we look at how your claims go out today, where units and visit limits trip them up, and what sits unpaid. Book a discovery call by video or in person.

  • How your claims go out today
  • Where units and authorizations slip
  • What changes if we take over
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