Insurance verification services, done before every visit.

They include adding each patient's plan, running the check before the visit, reading the answer, fixing any check that fails and calling the payer for anything the answer leaves out. With Valian, every answer is saved on the patient's record with the date, so your desk can tell the patient their share before treatment starts, not on a bill weeks later.

It checks each patient's coverage before the visit, so your front desk does not have to. That means confirming the plan is active, finding out what the patient will owe and putting the answer where your team works. Valian's team does this on our own software, so every answer lands on the patient's record instead of in an email or a spreadsheet.

Ask to see what one finished check looks like. A good dental insurance verification company shows the annual maximum and what is left, frequencies, waiting periods and coverage by category, not only active or inactive, with the date it was checked. Then ask who calls the payer when an answer has gaps. On the discovery call, Valian shows you the real screen.

Often, yes, when the person at the front desk also answers phones and checks patients in, because checks get rushed or skipped on a busy day. Outsourcing hands the work to a team that does it every day. With Valian you can also split it: our team checks each patient before the visit, and your desk runs a one-click check for walk-ins and same-day changes.

Insurance benefits verification goes past active or not and finds out what the plan pays: the deductible and what is left, copay, coinsurance, the out-of-pocket maximum and, for dental plans, the annual maximum, frequencies and coverage by category. Eligibility tells you the plan exists. Benefits tell you what the patient will owe. Valian returns both in one answer.

They check that the patient's plan is active on the day of the visit, that the member ID and birth date match the plan's records, and who the policy holder is. The electronic check is a standard HIPAA transaction: the 270 asks the plan and the 271 answers. Valian sends that check to more than 1,100 payers and shows the benefits in the same answer.

An electronic check comes back in seconds. Federal operating rules, in force since January 1, 2013, make health plans answer an eligibility question in real time and include the deductible, copay and coinsurance. A gap that needs a phone call takes longer, because our team waits on hold with the payer like anyone else, and the answer is added to the patient's record when the call ends.

Before every visit, close enough to it that a change in the plan still shows up. Plans end when patients change jobs, and the deductible and annual maximum start over each benefit period, usually the calendar year. Check again whenever a patient says their plan changed. Every Valian check is saved with its date, so anyone can see when coverage was last confirmed.

Four things send a check: the patient's name and date of birth, the insurance company and the member ID. The policy holder's name and birth date help when the patient is a spouse or a child on someone else's plan. In Valian, the boxes a check cannot run without are red, the helpful ones are yellow, and photos of the ID and the card fill them in.

Valian says why the payer could not match the patient and lists numbered steps to fix it, such as changing the date of birth. Make the change and run the check again on the same page. When our team runs your checks, we fix a failed check before the patient arrives and call the payer when the fix is not clear.

Yes. The primary and the secondary plans each get their own check and their own answer. That matters for a child covered by both parents, where the plan of the parent whose birthday comes first in the year usually pays first, and for patients on Medicare plus a supplement. Knowing the order before the visit sends each claim to the right plan first.

No. A check shows what the plan says on the day it runs, and the plan still decides each claim when it arrives, against the codes, the notes and its own rules. Checking before the visit takes away surprises like an ended plan or a used-up maximum. Every Valian check keeps its date and the carrier's own words, so you can show what the plan said.

It depends on how many patients you see and whether your desk or our team runs the checks. Valian sets your price with you after the discovery call, and nothing is charged until you agree to it. When you compare companies, ask what counts as a check, and what happens to a check the payer cannot match.

Yes, when the company signs a Business Associate Agreement first. HIPAA treats a company that does billing or claims work for a practice as a business associate, and the practice needs a written agreement with it. Valian signs the BAA before any patient data moves, encrypts data in transit and at rest, and logs access to patient records.

Ours does, when it is needed. When the electronic answer leaves out a waiting period, a frequency or a visit limit, our team calls the payer and adds the answer and the call reference to the patient's record. Your front desk stays off hold, and the next person who opens the patient sees the same answer.