Phone & Amy

Edit Amy's greeting and tone in Settings → Amy. Set how she opens the call, add a separate after-hours line, and the change goes live on the very next call.

3 min read · Beginner

Clinical questions, emergencies, angry callers, and anything Amy can't safely handle — she captures the details and hands them to your team instead of guessing. These guardrails are always on.

3 min read · Beginner

Decide when Amy hands a call to your team, where the hand-off goes, and how she behaves after hours. Amy always tries to help first, then escalates the way you set up.

3 min read · Intermediate

Amy answers around the clock, even when you're closed. Set your hours, holidays, and time off so she books, greets, and escalates the right way — day or night.

3 min read · Beginner

Every call Amy handles is transcribed and summarized on the patient's timeline. Here's where to find a recording, how to search transcripts, and how that data is kept safe.

3 min read · Beginner

Amy is warm, clear, and professional, and she sounds like your practice. Learn what shapes how she talks — and the few things about her that never change.

3 min read · Intermediate