Updated September 1, 2026
Verify Health New England eligibility in real time.
Health New England supports electronic real-time eligibility. Send the check to payer ID 10627 and the full benefits picture comes back in seconds, before the patient sits down.
Also billed as: Baystate Health
Seconds
The same Health New England check that takes 15 to 25 minutes on the phone. Ten patients tomorrow: ten checks, or three hours on hold.
2 billing names
Health New England shows up on cards under 2 names. Every one routes to payer ID 10627, and so do 5 older payer IDs still printed on cards. No guessing which card this is.
29 Health plans
verify in real time through Valian. One setup covers the whole Health family, Health New England included.
From $39/mo
Per location, billed yearly. Found checks are billed once a month, $2.50 each and less as you run more. No seat fees, no processing fees.
The phone way
Call, hold, transcribe, repeat.
Verifying Health New England by phone means a menu, a hold queue, and 15 to 25 minutes per patient while someone at the desk reads benefits back by hand. Ten patients on tomorrow's schedule is half a workday on hold.
The real-time way
Payer ID 10627, in seconds.
The same check, sent electronically. Sign in and run it for any patient in one click, and Valian flags the ones that need a human look.
| By phone | In Valian | |
|---|---|---|
| Time per patient | 15 to 25 minutes on hold | Seconds |
| When it happens | Day of, squeezed between patients | Any time before the visit, in one click |
| What you get | Notes scribbled while someone reads benefits aloud | The full breakdown, saved to the patient |
What a Health New England eligibility check returns
- Whether coverage is active, with plan and group details
- Deductible, and how much of it is already met this year
- Annual maximum, and how much of it is left to work with
- Coverage percentages by category: preventive, basic, major
- Frequency limits on cleanings, exams, and X-rays
- Waiting periods, where Health New England reports them electronically
Eligibility result
Sample data- Status
- Active
- Plan
- PPO · Group 8823
- Deductible
- $50 · $0 met
- Annual max
- $1,500 remaining
- Preventive
- 100%
- Basic
- 80%
- Major
- 50%
- Cleanings
- 2 / year
Returned in seconds · payer ID 10627
How practices handle this today, in their own words
Verbatim from recorded calls to dental offices. Names withheld.
We call the insurance, or I go on their website and do it. Yeah, we manually do it.
We have a third party insurance verification team that does it for us. I’m not too sure, maybe like seven, ten minutes.
Our system does it, and the ones that are not set up for electronic, we do ourselves.
How getting set up works
Book a discovery call
A 15-minute call with our team: we show you a check and size your plan. Then you sign up from the link we send you: create the account, sign the agreement, and put a card on file.
Save your carriers and codes
Pick the insurance carriers you take and the codes you check.
Run a check in one click
Sign in, pick a patient and see their coverage in seconds before the visit, Health New England included. No hold music, no portal logins.
Under half an hour of your time all in. See how the software compares, how a real-time check works, or what outsourcing costs.
What Health New England supports through our network
- Real-time eligibility (270/271)
- Yes, in seconds
- Enrollment for eligibility
- None, checks work day one
- Dental claims (837D)
- Not through our network
- Claim status (276/277)
- Not through our network
- Electronic remittance (835)
- Yes, after a multi-step enrollment, typically a few weeks
- Electronic funds transfer
- Not through our network
- Claim attachments
- Not through our network
Names and IDs this payer goes by
Health New England · Baystate Health. Older cards may show payer ID 04286, 04286MA, 3628, 6432 and HLTNE. All of them route to payer ID 10627.
Payer site: healthnewengland.org
How to verify Health New England, step by step
Get the member ID and date of birth from the card or the patient.
Send the electronic eligibility request (a 270) to payer ID 10627.
Read the response (the 271): status, deductible, max, percentages, frequencies.
Save the breakdown to the patient. With Valian, all four take one click and a few seconds.
Health New England runs Commercial and Medicare plans across 2 states. Medicare dental benefits live in the specific Advantage plan, not in Medicare itself, so the plan on the card decides.
Health New England, for your front desk
Portal, from Health New England's own provider pages.
- Provider email
- ProviderRelations@hne.com
- Provider portal
- HNEDirect
Source: Health New England, provider contact page and provider page. Checked September 19, 2026.
Health New England, quick answers
Does Health New England support real-time eligibility?
Yes. Eligibility checks to Health New England clear electronically in seconds through payer ID 10627.
What payer ID do I use for Health New England?
10627 for eligibility transactions. The same payer also appears on cards as Baystate Health.
What does a check cost with Valian?
Plans from $39 a month per location, billed yearly, or from $49 month to month. Plus $2.50 or less per check we find — $0 when we can’t find the insurance. No setup fee and no seat fees. Sign in and run each check in one click before the visit.
Does Health New England require enrollment before I can check eligibility?
No. Eligibility checks work from day one, with no payer enrollment paperwork.
Which Health New England plans does this cover?
Health New England runs Commercial and Medicare plans in Connecticut and Massachusetts. The eligibility check reads the specific plan on the patient's card, whichever program it belongs to.
Can I get Health New England remittances electronically?
Yes. Health New England sends electronic remittance advice (835) after a multi-step enrollment, typically a few weeks.
What if the patient's card shows a different Health name?
Alternate billing names route to the same payer ID, 10627. The same check covers them.
More questions about verifying Health New England? Schedule 15 minutes with us and bring your toughest plan.
Check any Health New England patient in one click, before they walk in.
Plans from $39 a month per location, billed yearly, or from $49 month to month. Plus $2.50 or less per check we find — $0 when we can’t find the insurance. No setup fee and no seat fees.
Book 15 minutes, demo or onboarding
Pick a time, then tell us on the form whether it is a demo or an onboarding call.
Other Connecticut dental payers
10 other payers operating in Connecticut also verify in real time, 3 of them with Medicaid plans.
- Anthem Blue Cross Blue Shield of Connecticut00060
- Anthem Blue Cross Blue Shield of Connecticut - DentalAD060
- Blue Cross and Blue Shield of Texas84980
- CarePartners of Connecticut16307
- ConnectiCare101259
- Healthchoice of Connecticut95376
- Medicaid ConnecticutCTMCD
- Oxford06111
- PreferredOne (Aspirus Health Plan)41147
Medicaid plans in Connecticut: Anthem Blue Cross Blue Shield of Connecticut, Blue Cross and Blue Shield of Texas, Medicaid Connecticut.
Other Massachusetts dental payers
18 other payers operating in Massachusetts also verify in real time, 2 of them with Medicaid plans.
- Altus Dental50503
- Blue Cross & Blue Shield of Rhode IslandRIBLS
- Blue Cross Blue Shield of Massachusetts700
- Boston University Dental Health Plan04210
- CBA Blue03036
- Commonwealth Care Alliance (CCA)A2793
- Delta Dental of Massachusetts04614
- Fallon HealthFALLN
- Harvard Pilgrim Health Care04271
Medicaid plans in Massachusetts: Commonwealth Care Alliance (CCA), Medicaid Massachusetts.
The Health family in the network
29 Health plans verify in real time through Valian.
- Verify Health Choice BCBS of Arizona ACA eligibility
- Verify Health First eligibility
- Verify Health First Colorado eligibility
- Verify Health Net Claims (California Oregon) eligibility
- Verify Health Partners Plans eligibility
- Verify Health Partners Plans eligibility
- Verify Health Plan of Nevada eligibility
- Verify Health Plan of San Mateo eligibility
- Verify Health Plan of Upper Ohio Valley eligibility
- Verify Health Plans Incorporated eligibility
- Verify Health Share of Oregon eligibility
- Verify Healthcare Management Administrators (HMA) eligibility
More payers operating in Connecticut · More payers operating in Massachusetts
Payer names and marks belong to their owners and identify the insurance company a practice can verify. Sample result shown for illustration; real results reflect the patient's actual plan. Payer capabilities can change between network updates.