Updated September 1, 2026
Verify Sutter Health Aetna eligibility in real time.
Sutter Health Aetna supports electronic real-time eligibility. Send the check to payer ID 60624 and the full benefits picture comes back in seconds, before the patient sits down.
Seconds
The same Sutter Health Aetna check that takes 15 to 25 minutes on the phone. Ten patients tomorrow: ten checks, or three hours on hold.
1 billing name
Every one routes to payer ID 60624, and so do 2 older payer IDs still printed on cards. No guessing which card this is.
3 Sutter plans
verify in real time through Valian. One setup covers the whole Sutter family, Sutter Health Aetna included.
From $39/mo
Per location, billed yearly. Found checks are billed once a month, $2.50 each and less as you run more. No seat fees, no processing fees.
The phone way
Call, hold, transcribe, repeat.
Verifying Sutter Health Aetna by phone means a menu, a hold queue, and 15 to 25 minutes per patient while someone at the desk reads benefits back by hand. Ten patients on tomorrow's schedule is half a workday on hold.
The real-time way
Payer ID 60624, in seconds.
The same check, sent electronically. Sign in and run it for any patient in one click, and Valian flags the ones that need a human look.
| By phone | In Valian | |
|---|---|---|
| Time per patient | 15 to 25 minutes on hold | Seconds |
| When it happens | Day of, squeezed between patients | Any time before the visit, in one click |
| What you get | Notes scribbled while someone reads benefits aloud | The full breakdown, saved to the patient |
What a Sutter Health Aetna eligibility check returns
- Whether coverage is active, with plan and group details
- Deductible, and how much of it is already met this year
- Annual maximum, and how much of it is left to work with
- Coverage percentages by category: preventive, basic, major
- Frequency limits on cleanings, exams, and X-rays
- Waiting periods, where Sutter Health Aetna reports them electronically
Eligibility result
Sample data- Status
- Active
- Plan
- PPO · Group 8823
- Deductible
- $50 · $0 met
- Annual max
- $1,500 remaining
- Preventive
- 100%
- Basic
- 80%
- Major
- 50%
- Cleanings
- 2 / year
Returned in seconds · payer ID 60624
How practices handle this today, in their own words
Verbatim from recorded calls to dental offices. Names withheld.
We call the insurance, or I go on their website and do it. Yeah, we manually do it.
We have a third party insurance verification team that does it for us. I’m not too sure, maybe like seven, ten minutes.
Our system does it, and the ones that are not set up for electronic, we do ourselves.
How getting set up works
Book a discovery call
A 15-minute call with our team: we show you a check and size your plan. Then you sign up from the link we send you: create the account, sign the agreement, and put a card on file.
Save your carriers and codes
Pick the insurance carriers you take and the codes you check.
Run a check in one click
Sign in, pick a patient and see their coverage in seconds before the visit, Sutter Health Aetna included. No hold music, no portal logins.
Under half an hour of your time all in. See how the software compares, how a real-time check works, or what outsourcing costs.
What Sutter Health Aetna supports through our network
- Real-time eligibility (270/271)
- Yes, in seconds
- Enrollment for eligibility
- None, checks work day one
- Dental claims (837D)
- Not through our network
- Claim status (276/277)
- Yes
- Electronic remittance (835)
- Yes, after a multi-step enrollment, typically a few weeks
- Electronic funds transfer
- Not through our network
- Claim attachments
- Not through our network
Names and IDs this payer goes by
Sutter Health Aetna. Older cards may show payer ID 7781 and SUTAET. All of them route to payer ID 60624.
Payer site: www.aetna.com
How to verify Sutter Health Aetna, step by step
Get the member ID and date of birth from the card or the patient.
Send the electronic eligibility request (a 270) to payer ID 60624.
Read the response (the 271): status, deductible, max, percentages, frequencies.
Save the breakdown to the patient. With Valian, all four take one click and a few seconds.
Sutter Health Aetna runs Commercial plans across California.
Sutter Health Aetna, for your front desk
Phone numbers, portal and claims address, from Sutter Health Aetna's own provider pages.
- Provider customer service
- 800-451-7715
- Provider portal
- www.aetnadental.com
- Claims mailing address
- Aetna Dental, P.O. Box 14094, Lexington, KY 40512-4094
Source: Sutter Health Aetna, contact us page and overview page. Checked September 19, 2026.
Sutter Health Aetna, quick answers
Does Sutter Health Aetna support real-time eligibility?
Yes. Eligibility checks to Sutter Health Aetna clear electronically in seconds through payer ID 60624.
What payer ID do I use for Sutter Health Aetna?
60624 for eligibility transactions.
What does a check cost with Valian?
Plans from $39 a month per location, billed yearly, or from $49 month to month. Plus $2.50 or less per check we find — $0 when we can’t find the insurance. No setup fee and no seat fees. Sign in and run each check in one click before the visit.
Does Sutter Health Aetna require enrollment before I can check eligibility?
No. Eligibility checks work from day one, with no payer enrollment paperwork.
Which Sutter Health Aetna plans does this cover?
Sutter Health Aetna runs Commercial plans in California. The eligibility check reads the specific plan on the patient's card, whichever program it belongs to.
Can I get Sutter Health Aetna remittances electronically?
Yes. Sutter Health Aetna sends electronic remittance advice (835) after a multi-step enrollment, typically a few weeks.
What if the patient's card shows a different Sutter name?
Alternate billing names route to the same payer ID, 60624. The same check covers them.
More questions about verifying Sutter Health Aetna? Schedule 15 minutes with us and bring your toughest plan.
Check any Sutter Health Aetna patient in one click, before they walk in.
Plans from $39 a month per location, billed yearly, or from $49 month to month. Plus $2.50 or less per check we find — $0 when we can’t find the insurance. No setup fee and no seat fees.
Book 15 minutes, demo or onboarding
Pick a time, then tell us on the form whether it is a demo or an onboarding call.
Other California dental payers
41 other payers operating in California also verify in real time, 16 of them with Medicaid plans.
- Aetna Better Health California128CA
- Alignment Health PlanCCHPC
- Allegiance Benefit Plan Management Incorporated81040
- AltaMedALTAM
- Anthem Blue Cross Blue Shield of California040
- Blue Shield of California100935
- Blue Shield of California - FederalBSCA2
- Blue Shield of California Promise Health PlanC1SCA
- Blue Shield of California Promise Health Plan57115
Medicaid plans in California: Aetna Better Health California, AltaMed, Blue Shield of California, Blue Shield of California Promise Health Plan, Blue Shield of California Promise Health Plan, Commonwealth Care Alliance (CCA), and 10 more.
The Sutter family in the network
3 Sutter plans verify in real time through Valian.
Payer names and marks belong to their owners and identify the insurance company a practice can verify. Sample result shown for illustration; real results reflect the patient's actual plan. Payer capabilities can change between network updates.