What happens when someone asks if you take their insurance?
Amy checks the caller's plan against a real-time eligibility check rather than reading a list, so the answer reflects that patient's actual coverage instead of a generic yes or no.
How it goes today
The desk reads from a list of accepted plans, which answers the wrong question: whether the practice bills that carrier, not what this patient's plan actually covers.
What Amy does
- Takes the carrier and member details on the call.
- Runs a real eligibility check rather than reading a list.
- Explains what the plan shows: active coverage, deductible, and what is left.
- Books the visit with the coverage already on file.
Where Amy stops
Amy does not promise a covered amount before the check comes back, and does not guarantee what a plan will pay.
She never gives medical advice, never diagnoses, and never makes a clinical decision. Anything clinical goes to the provider.
Why this call matters
This is the single most common front-desk question, and the one most often answered wrong.
Every call answered, day and night.
Pay only for what Amy does. No seat fees, no platform fee, no contract.
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