What happens when someone calls with a toothache after hours?
Amy answers, captures what is happening, follows the practice's own emergency policy, and gets urgent cases in front of a human. She does not assess the problem clinically.
How it goes today
After hours the call goes to voicemail or an answering service that takes a message and reads it back the next morning.
What Amy does
- Answers at 2am the same way she answers at 2pm.
- Captures the symptoms in the patient's own words for the team to read.
- Follows the practice's escalation policy for urgent calls.
- Books the first appropriate opening when the practice allows it.
Where Amy stops
Amy never diagnoses, never advises on medication, and never tells a caller whether something is an emergency. Only the provider does that.
She never gives medical advice, never diagnoses, and never makes a clinical decision. Anything clinical goes to the provider.
Why this call matters
Emergency calls at night are where practices lose patients to whoever picks up.
Every call answered, day and night.
Pay only for what Amy does. No seat fees, no platform fee, no contract.
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Other calls your desk takes
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