What happens when a patient calls to say they are running late?
Amy takes the message, notes how late, and gets it in front of the team immediately so the schedule can be adjusted before the gap becomes dead time.
How it goes today
This call usually rings out because the desk is with a patient, and the practice finds out when the patient walks in twenty minutes late.
What Amy does
- Answers on the first ring even when the desk is busy.
- Records how late the patient expects to be.
- Puts it in front of the team right away.
- Offers to move the appointment when the delay is too long.
Where Amy stops
Amy does not decide clinically whether a shortened appointment is workable. The team makes that call.
She never gives medical advice, never diagnoses, and never makes a clinical decision. Anything clinical goes to the provider.
Why this call matters
Knowing at 9:05 instead of 9:25 is what lets the desk reshuffle instead of losing the slot.
Every call answered, day and night.
Pay only for what Amy does. No seat fees, no platform fee, no contract.
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Other calls your desk takes
- What happens when a new patient calls asking how much it costs?
- What happens when a patient calls to reschedule?
- What happens when someone asks if you take their insurance?
- What happens when someone calls with a toothache after hours?
- What happens when a caller asks for a specific dentist?
- What happens when a patient calls for a prescription refill?