What happens when a new patient calls asking how much it costs?
The most common first call, and the one most likely to go unanswered. Amy answers, gives the practice's own quoted range where the practice has set one, checks the caller's coverage, and books the visit rather than promising a number the practice has not approved.
How it goes today
A new caller asks for a price. The desk either guesses, puts them on hold to ask, or takes a message. Many of these callers hang up and try the next practice.
What Amy does
- Answers in under two seconds, day or night.
- Quotes only what the practice has configured. She does not invent a price.
- Runs the insurance check so the estimate reflects the caller's actual plan.
- Books the visit while the caller is still on the phone.
Where Amy stops
Amy never quotes a treatment fee the practice has not set, and never tells a caller what treatment they need.
She never gives medical advice, never diagnoses, and never makes a clinical decision. Anything clinical goes to the provider.
Why this call matters
Price is the first question and the easiest call to lose. Answering it at 7pm is the difference between a new patient and a competitor's new patient.
Every call answered, day and night.
Pay only for what Amy does. No seat fees, no platform fee, no contract.
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Other calls your desk takes
- What happens when a patient calls to reschedule?
- What happens when a patient calls to say they are running late?
- What happens when someone asks if you take their insurance?
- What happens when someone calls with a toothache after hours?
- What happens when a caller asks for a specific dentist?
- What happens when a patient calls for a prescription refill?