Account & security · 3 min read · Beginner

Reset a password

Forgot your password, or just want a new one? Here's how to reset it from the sign-in screen or from Settings, and how to sign out a device you no longer use.

Updated Sep 28, 2026

There are two ways to get a new password, and both use a secure link we email you. If you're locked out, start from the sign-in screen. If you're already signed in, send the link from Settings. Either way takes a minute, and your password is yours alone. No one at your practice, and no one at Valian, can see it.

Tip

Use a password manager and let it make a long, random password you never have to remember. It's the easiest way to keep your account safe.

Reset a forgotten password

Use this when you can't get in.

Go to the sign-in screen at app.valiansystems.com and select Forgot password? under the Sign in button.
Enter the email on your Valian account and select Send reset link.
Open the reset email. Check spam if it hasn't arrived in a minute or two.
Choose a new password on the page the link opens. Type it twice (at least 8 characters) and select Save password. Pick something you don't use anywhere else.
Sign in with your email and new password. The sign-in screen tells you the new password took.

The link works once and is good for 1 hour. If it has expired by the time you click it, just request a new one.

Get a new password while signed in

Use this for a routine change, say, after a staff change or on a regular schedule.

Open Settings → Sign-in & security.
Select Send reset link on the Password card. We email a secure link to the address on your account. You don't need your current password.
Open the email and choose your new password, the same way as above. The link is good for 1 hour.

Sign out a device you no longer use

Settings → Sign-in & security also has an Active sessions list: every device and browser signed in to your account, with its IP address and when it was last active. Your own device is marked This device. If you see one you don't recognize, or you left yourself signed in on a shared computer, select Revoke on that row and confirm. That device is signed out and has to sign in again.

Note

If you think your password leaked, do both: get a new password, then revoke every session you don't recognize under Active sessions.

Valian also signs you out on its own after 30 minutes with no activity, so a shared computer left open doesn't stay signed in.

If you sign in with Continue with Google or Continue with Office 365, that account handles your sign-in. Change or recover that password through Google or Microsoft, and Valian lets you in as usual.

If you're still locked out

Try these first:

Check the email address. Reset links go to the exact address on your login. Typos are the most common snag.
Check spam and filters, and search your inbox for the reset message.
Never finished setting up? If you were invited but never signed in, ask your Admin to select Cancel invite on your row and invite you again. You'll get a fresh set-up email.

Still stuck? Email help@valiansystems.com from the address you sign in with, and we'll help you get back in.

Frequently asked questions

Can an Admin reset my password for me? No. No one can see or set your password. You get a new one yourself with a reset link.

Will getting a new password sign me out everywhere? Don't count on it. To be sure no other device stays signed in, revoke those devices under Settings → Sign-in & security → Active sessions.

How long is the reset link good for? One hour, and it works once. If it has expired, request a new one from the Forgot password? link.

I never got the reset email. Check spam, confirm the email address is right, and wait a couple of minutes. If you were invited but never signed in, ask your Admin to cancel your invite and send a new one.

Still need a hand?

Reach the Valian team any time at help@valiansystems.com, or open a ticket from the Help Center inside your dashboard. During onboarding, your onboarding contact is at onboarding@valiansystems.com.