Cards Valian can't check online (car insurance, workers' comp)
2 min read · Updated November 12, 2026
Most health and dental plans answer a coverage check online in seconds. Some companies don't answer online checks at all: car insurers (GEICO, Progressive, State Farm's auto side and others), workers' compensation plans, and some health plans. There are more than 2,000 of them.
How they show in the carrier box
When you type at least three letters of a company's name in the Carrier box, the matching companies that take no online check show under their own heading, No online check, below every carrier we can check. That way a car insurer is never mixed up with a health plan that has a similar name.
Pick the company printed on the card. The card is saved under the right company, and the line under the box says: "‹Company› does not answer coverage checks online, so no check is sent."
What happens to the card
- No check is ever sent to that company, and nothing is asked of any other carrier in its place.
- Nothing is billed. No check means no charge.
- On your patient list, the row reads No online check, shows the card on file, and has no Verify now button. Edit card details stays, in case the card was saved under the wrong company.
To find out what that company covers, call its provider line, printed on the patient's card.
Frequently asked questions
The patient was in a car accident. Can Valian check their car insurance? Not online. Car insurers answer by phone, so call the number on the card or the adjuster's number.
I picked a car insurer by mistake. Open the patient's row, click Edit card details, and pick the right carrier. Then run the check.
Why isn't my carrier in the regular list? If it shows only under No online check, it doesn't answer online checks. If it doesn't show at all, see Supported payers.
