// Scheduling
What happens when a patient calls to cancel?
Amy cancels, records the reason, releases the slot, and offers to rebook before the call ends.
How it goes today
A cancellation that reaches voicemail leaves a hole in the schedule nobody knows about until the morning.
What Amy does
- Finds and cancels the appointment.
- Captures the reason in the patient's words.
- Offers to rebook immediately.
- Frees the slot so it can be filled.
Where Amy stops
Amy does not apply a cancellation fee or waive one. That stays with the practice.
She never gives medical advice, never diagnoses, and never makes a clinical decision. Anything clinical goes to the provider.
Why this call matters
A cancellation caught early is a slot you can still fill. Caught late it is dead time.
Every call answered, day and night.
Pay only for what Amy does. No seat fees, no platform fee, no contract.
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Other calls your desk takes
- What happens when a new patient calls asking how much it costs?
- What happens when a patient calls to reschedule?
- What happens when a patient calls to say they are running late?
- What happens when someone asks if you take their insurance?
- What happens when someone calls with a toothache after hours?
- What happens when a caller asks for a specific dentist?