Updated September 16, 2026
What happens to the calls nobody answers?
Every call that is not answered gets an automatic text back within about a minute, so the caller can book by message instead of calling the next practice.
How it goes today
A missed call is usually a lost patient. Most callers do not leave a voicemail and do not call twice.
What Amy does
- Detects the missed call immediately.
- Texts the caller within about a minute.
- Continues the conversation by message and books from there.
- Logs the whole thread where the team can see it.
- Hands anything clinical or urgent in the thread to a person on your team.
Where Amy stops
Amy does not text patients who have opted out.
She never gives medical advice, never diagnoses, and never makes a clinical decision. Anything clinical goes to the provider.
Why this call matters
This is the cheapest recovered revenue in the practice, and it needs no staff time at all. Your team sees every recovered conversation on the Today screen as it happens.
What the caller hears
There is nothing to hear, which is the point. The call is not answered, so within about a minute the caller gets a text instead, before they have finished scrolling to the next practice. The conversation carries on by message, which is how most people would rather deal with it anyway, and Amy can book straight from the thread. For the patient it does not feel like a missed call at all. They rang, nobody picked up, and before they have decided what to do about it a message arrives from the practice asking how it can help. Most people answer a text faster than they would ring back, so the conversation usually restarts within minutes.
What your team sees afterward
The whole thread is logged where your team can read it, and every recovered conversation shows on the Today screen as it happens. This is the cheapest recovered revenue in the practice and it costs no staff time at all, because the patient who would simply have been lost is now in the book. Every recovered conversation shows on the Today screen as it happens, so the practice can see exactly what would otherwise have walked. The whole thread is stored, not just the outcome, and anything that turned into an appointment is in the schedule already. Over a week this is usually the clearest picture a practice gets of how much its phone was costing it.
When a person gets pulled in
Amy does not text patients who have opted out. Anything clinical or urgent in the thread is handed to a person on your team rather than answered by message, and she tells the patient that somebody is picking it up. Amy does not text anyone who has opted out. If the thread turns clinical or urgent, she stops handling it herself and hands it to a person on your team, telling the patient that somebody is picking it up rather than leaving the message thread to go quiet.
Every call answered, day and night.
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Other calls your desk takes
- What happens when a new patient calls asking how much it costs?
- What happens when a patient calls to reschedule?
- What happens when a patient calls to say they are running late?
- What happens when someone asks if you take their insurance?
- What happens when someone calls with a toothache after hours?
- What happens when a caller asks for a specific dentist?