// Access
What happens when a patient calls and does not speak English?
Amy handles the call in the caller's language where the practice has enabled it, and books the same way she would in English.
How it goes today
The call gets handed around the office until someone bilingual is free, or the caller is asked to call back.
What Amy does
- Continues in the caller's language.
- Books into the same schedule with the same rules.
- Records the conversation for the team in a form they can read.
Where Amy stops
Amy does not translate clinical instructions or give medical guidance in any language.
She never gives medical advice, never diagnoses, and never makes a clinical decision. Anything clinical goes to the provider.
Why this call matters
A caller who cannot be served in their language usually does not call back.
Every call answered, day and night.
Pay only for what Amy does. No seat fees, no platform fee, no contract.
Book 15 minutes, demo or onboarding
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Other calls your desk takes
- What happens when a new patient calls asking how much it costs?
- What happens when a patient calls to reschedule?
- What happens when a patient calls to say they are running late?
- What happens when someone asks if you take their insurance?
- What happens when someone calls with a toothache after hours?
- What happens when a caller asks for a specific dentist?